1. Shipping Zones:
We offer shipping within Bangladesh. At this time, we do not offer international shipping.
2. Shipping Carriers:
We partner with reliable local shipping carriers to ensure safe and efficient delivery of your orders. Our Shipping partners are as follows:
- Sundarban courier
- REDX Delivery
- Pathao courier
- Steadfast courier
3. Shipping Rates:
Shipping rates are calculated based on the destination within Bangladesh and the weight of the items in your order. We offer competitive and transparent pricing for all our shipping services.
4. Shipping Times:
Our standard shipping typically takes 2-3 business days for delivery within Bangladesh. Please note that this may vary depending on your exact location.
5. Order Processing:
•Orders are processed and dispatched within 1-2 business days from the date of purchase. Please note that this does not include weekends or holidays.
•Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
6. Tracking Your Order:
•To track the status of your order, you can use the provided tracking number on our website or the carrier’s website.
7. Delivery Issues:
•If you experience any issues with the delivery of your order, please contact our customer support team as soon as possible. We will do our best to resolve any problems promptly.
8. Shipping Restrictions:
•We do not deliver to P.O. boxes. Please provide a valid physical address for delivery.
•Some items may be subject to shipping restrictions or additional charges due to size, weight, or other factors. Any such restrictions will be clearly communicated during the checkout process.
9. Change of Address:
•If you need to change the shipping address for your order, please contact our customer support team as soon as possible. Address changes may affect shipping costs and delivery times.
10. Returns and Exchanges:
– For information on our return and exchange policy, please refer to our dedicated Returns, Refund & Exchanges Policy page.
Please note that this shipping method policy is subject to change, and any updates will be reflected on our website. If you have any further questions or need assistance with shipping-related inquiries, please feel free to contact our customer support team.